Shipping policy
At JustONEface, we ship all EU orders from sunny Portugal 🇵🇹, straight to your doorstep across Europe. All UK orders are fulfilled by Amazon.
Processing time:
Orders are packed and dispatched within 1–2 business days.
Estimated delivery times:
- Portugal: 2–4 business days
- Rest of EU: 3–7 business days
- UK: standard 3-5 business days, express 1-2 business days
Shipping rates:
- 🇵🇹 Portugal: Free
- 🇪🇺 European Union: €4.90 standard flat rate, free on orders over €25
- 🇬🇧 United Kingdom: £2 standard flat rate, £3 express rate, free standard shipping on orders over €25
Where we ship:
We currently ship throughout the European Union — including Germany, Ireland, Sweden, France, Italy, Spain, and more.
If your country isn’t listed at checkout, contact us at hello@justoneface.com and we’ll help you out.
Order tracking:
You’ll receive an email with tracking details as soon as your order ships.
Lost or delayed parcels:
If your parcel hasn’t arrived within 14 days, please email us — we’ll fix it fast.